Returns

Returns

When you return a Product to us:
because you have exercised your rights as a consumer and cancelled the Contract between us within the seven-day cooling-off period (see condition 5.1 in terms and conditions), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, excluding the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us.
for any other reason (for instance, because you claim that the Product is defective or does not comply with the warranties as set out at clause 10.2 in terms and conditions), we will examine the returned Product and will notify you with our view on whether you are entitled to obtain a refund, repair or replacement Product via e-mail within a reasonable period of time.
If any Product is alleged to be defective or does not conform with any of the warranties in condition 10.2, you must return the Product to us for inspection initially at your own cost.
Where we are satisfied that the Product is defective or does not comply with the warranties in 10.2, we shall at our option either arrange the repair or replacement of such Goods and refund you your reasonably incurred expenses in returning the product to us. If however you are a consumer you will also have the additional right to request a refund of the purchase price paid for the Product together with the delivery costs we originally charged you when purchasing the product and any reasonably incurred delivery costs you incurred in returning the Product to us.
Where we agree to make a refund to you, we will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you are entitled to a refund for the defective Product.
11.5 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.Products as soon as is reasonably possible.