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Please read the following carefully...

If for any reason you wish to return your purchase within 14 days of receiving it, this will not be a problem as long as it is unused and is in its original condition and packaging.

When using this returns service:

  • We will pay the cost of return when returning faulty items or items sent in error.
  • We will deduct £3.50 from your refund when you return unwanted items or items ordered in error.
  • We will process your return and issue any refunds due upon receipt of your parcel. Usually within 1-3 days of posting.

To return items:

1)      Please fill in the below form.  Click ‘Submit’.

A Prepaid Royal Mail tracked returns label will be generated for you to print.*

2)      Attach this to the parcel.

3)      Drop this off at your local post office. They will give you a tracking number for your return. Please retain this.

* We can email or post you a label if you are unable to print this one for any reason. Just let us know.

For Mobile users, you may need to save the image and print when convenient.



  • Please contact us at sales@tonystextiles.co.uk or on 01482 215 399 for any urgent problems or if you wish to discuss anything regarding your order.
  • We will replace any items which are faulty.
  • Long Items - please contact us should you wish to return long items such as tension rods and curtain poles
  • Net Curtains, Made to Measure Curtains, Roman blinds cannot be returned as these are made to your specifications. 
  • Non-UK Returns - please contact us before returning items from outside the UK

Please fill out the returns form for your Prepaid Returns Label:

Order Number:
Your Name:
Email Address:
Telephone Number:
Item(s) being returned:
Reason for return:
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