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Returns

Please read the following carefully...

If for any reason you wish to return your purchase within 14 days of receiving it, this will not be a problem as long as it is unused and is in its original condition and packaging.


When using this returns service:

  • We will pay the cost of return when returning faulty items or items sent in error.
  • We will deduct £3.50 from your refund when you return unwanted items or items ordered in error.
  • We will process your return and issue any refunds due upon receipt of your parcel. Usually within 1-3 days of posting.


To return items:

1)      Please fill in the below form.  Click ‘Submit’.

A Prepaid Royal Mail tracked returns label will be generated for you to print.*

2)      Attach this to the parcel.

3)      Drop this off at your local post office. They will give you a tracking number for your return. Please retain this.

* We can email or post you a label if you are unable to print this one for any reason. Just let us know.

For Mobile users, you may need to save the image and print when convenient.

 

NOTES

  • Please contact us at sales@tonystextiles.co.uk or on 01482 215 399 for any urgent problems or if you wish to discuss anything regarding your order.
  • We will replace any items which are faulty.
  • Long Items - please contact us should you wish to return long items such as tension rods and curtain poles
  • Net Curtains, Made to Measure Curtains, Roman blinds cannot be returned as these are made to your specifications. 
  • Non-UK Returns - please contact us before returning items from outside the UK

Please fill out the returns form for your Prepaid Returns Label:

Order Number:
Your Name:
Email Address:
Telephone Number:
Item(s) being returned:
Reason for return:
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