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Customer Service


Our Team

We accept all major cards payment methods

Shipping & Delivery

Please read the following carefully...

UK Mainland

Standard Delivery - £3.95
Royal Mail Tracked 48, takes 2-3 working days

*Please note that due to the current UK situation, orders may take longer to be dispatched and delivered.

  • Some items are delivered directly from our supplier.
  • These items will usually be delivered in 4-5 working days also, however some will take longer.
  • Estimated delivery dates are clear on product pages. You will also receive email notification of dispatch, with tracking.
  • A shipping charge of £9.95 will be added to all orders that include Made to Measure blinds, Curtain poles and tension rods
  • Please note - Because some of our items are shipped from different locations, you may receive your order in more than one delivery. You will be notified in your order confirmation email.
Express Delivery - £5.95
Next Working Day delivery - DPD Local, UPS or Royal Mail Tracked 24
  • To find out if your order is eligible for next working day delivery please check the information on individual product pages.
  • Free UK Next Working Day Delivery for Orders over £100 - orders from Monday to Friday can be shipped on the same day.
  • Please see product page for the cut off point for next day delivery.
  • A £9.95 shipping surcharge will be added to orders including Made to Measure Blinds, Curtain poles and tension rods.
Dispatch Times
Order before 10am - same day dispatch Monday - Friday

Same day dispatch is not available for items with 7 day delivery or items for the below:

  • PVC tablecloth orders - Dispatched within 5 working days
  • Net Curtain orders without finishing and alterations - Dispatched within 5 working days
  • Net Curtain orders with finishing and/or alterations - Dispatched within 7 working days
  • Made to Measure Curtains and Blinds - Please check individual product pages for dispatch time.
  • Please let us know if this is a problem and we will see if we can fast-track your order.
  • Where there are any delays we will contact you as soon as we are aware.

UK Mainland Extended Areas, Islands and Nortern Ireland - see list here

  • For orders to these destinations we may contact you to request additional postage payments depending on the size of the order.
  • Where possible we will ship to these destinations via Royal Mail Tracked 48 and Tracked 24 services for no extra charge.
  • Deliveries to these destinations can take a day longer than normal.
  • Any queries please contact us in advance.

Orders from outside the UK

Unfortunately due to Brexit we are no longer taking orders from outside the UK.

This is due to the extra expense and uncertainty surrounding customs charges being demanded by couriers upon delivery since the UK's exit from the EU.

Please contact us if you would like to discuss a requirement that you have for items to be shipped outside of the UK.

You will receive email confirmation with courier and tracking details when the order has been dispatched. If you can not track the order, please contact us.
Dispatch Times
Please see dispatch times above for UK deliveries.
Remote Areas
For remote areas we may contact you if there is likely to be a delay or extra charges for delivery.
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