Shipping & Delivery

  1. UK MAINLAND

Standard Delivery - £2.95

*Please note that due to the current UK situation, orders may take longer to be dispatched and delivered.

• Royal Mail Tracked 48, takes 2-3 working days
• Some items are delivered directly from our supplier. These items will usually be delivered in 2-3 working days also, however some will take longer. Estimated delivery dates are clear on product pages. You will also receive email notification of delivery dates and updates as well.
• £5 shipping surcharge will be added to orders including Curtain poles and tension rods

*Please note - Because some of our items are shipped from different locations. You may receive your order in more than one delivery. You will be clearly notified in your order confirmation email.

Express Delivery - £5.95

• Next Working Day delivery - DPD Local, UPS or Royal Mail Tracked 24
• To find out if your order is eligible for next day delivery please check the information on individual product pages.
• Free UK Next Working Day Delivery for Orders over £100 – orders from Monday to Friday can be shipped on the same day. Please see product page for the cut off point for next day delivery
• £5 shipping surcharge will be added to orders including Curtain poles and tension rods

Dispatch Times

• Order before 10am – same day dispatch Monday – Friday.
• Same day dispatch is not available for items with 7 day delivery or items in the below table:

• Made to Measure curtains and Roman Blinds will be delivered in 14-16 working days. We apologise but this is due to current high demand. Please let us know if this is a problem and we will see if we can fast-track your order.

Where there are any delays we will contact you as soon as we are aware.

2.UK MAINLAND EXTENDED AREAS, ISLANDS AND NORTHERN IRELAND – see list here

For orders to these destinations we may contact you to request additional postage payments depending on the size of the order.

Where possible we will ship to these destinations via Royal Mail Tracked 48 and Tracked 24 services for no extra charge.

Deliveries to these destinations can take a day longer than normal.

Any queries please contact us in advance.

3. For orders to be shipped outside the UK (updated January 2021):

- We continue to welcome orders from outside the UK.

- There will be no VAT charged at checkout.

- When your order is delivered outside the UK there may be VAT and customs duty to pay in the recipient country. This is the responsibility of the buyer and we cannot be liable for this.

- Orders will be shipped via UPS standard courier service.

Shipping Charges

We may contact you to request additional postage payments depending on the size of the order.

Couriers 

For international shipments we will use either UPS, DPD, DHL or another forwarding courier, for which the final delivery courier may vary.

You will receive email confirmation with courier and tracking details when the order has been dispatched. If you can not track the order, please contact us.

Dispatch times

Dispatch times are as for UK orders. See above.

Remote Areas

For remote areas in certain countries we may contact you if there is likely to be a delay or extra charges for delivery. These include islands such as the Canary Islands as part of Spain, other extremely remote areas.