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Customer Service


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Ordering and Postage

Can I order over the phone?

Yes you can. Just ring us on 01482 215399 and we will happily take your order over the phone.

How much is postage?

Postage to the UK mainland is £4.95. 

A postage surcharge will be incurred if an order includes a long item i.e. a blind. A surcharge of £3 will be added to items up to and including 120cm making the postage £7.95.

For delivery to Extended Areas on UK Mainland there may be a surcharge depending on the size and weight of the order. Where this is required we will contact you with the necessary information. Alternatively you can contact us for a quote on 01482 215 399.

How long will my order take to get to me?

We aim to dispatch your order within 2 working days. If you order net curtains, which require alterations we aim to dispatch these within 3 working days. Unfortunately there are occasions that high demand for our products may mean that we become temporarily out of stock, in such cases we order from our supplier immediately. This can however mean that the dispatch of your order may be delayed. If this happens we endeavour to contact you immediately with the necessary information.

Do we deliver abroad?

Yes, we do deliver abroad. For delivery outside of UK Mainland the delivery charge will depend on the size and weight of the parcel, please contact us on 01482 215399 (or from outside the UK on 0044 1482 215399) or email us at to get your delivery quote. 


When I buy curtains, how many do I get?

All curtains are sold in pairs unless stated otherwise. Door curtains and voile panels are all sold individually.

What is Gather?

Every pair of curtains regardless of the heading will need a certain amount of gather. Without gather the curtain would just be a flat piece of material across the window. Two times the width of the pole or track is usually the recommended amount of gather.  This allows the curtains to be gathered up when hung.

What is a Pencil Pleat Heading?

Pencil pleat curtains are a more pleated curtain and can bring a distinguished look to a room.

What is Pinch Pleat?

Pinch pleat curtains with a luxurious fan effect heading and elegant folds could also bring a more tailored look to formal areas.  

What are Eyelets?

Eyelet curtain headings hung on a pole can bring a modern feel to a room. With wide folds able to show off both fabric and design, eyelet curtains can bring a clean and contemporary look to most settings.

How do I measure for Net Curtains?

It is advisable to use a metal tape measure were possible and take time to measure carefully so you give exact and correct measurements. 

The Width
To measure the window width for net curtain, simply measure the inside of the recess from wall to wall (c – d below).  

The Drop
The length of the curtain means measuring from the top of the window recess or the top of the net/tension rod or net wire to the bottom of the window sill or ledge (a – b above). Net curtains usually come in standard drops but can be altered if a window is between sizes. This would mean choosing the longer drop in order for it to be taken up.

Does the net curtain come with a space for a tension rod or net wire?

All net curtaining comes with a slot top so that either tension rods, net wire or net rods can go through the top of them.

Is the hemming or overlocking on the side of the net curtaining?

Yes. Overlocking and hemming is a finish to a net curtain that runs down the side of the net curtain.

Which comes first Width or Drop?

When measuring or buying a pair of curtains it is always the width before the drop. So a pair of curtains measuring 90” x 72” (229cm x 183cm) would be 902 wide in each curtain and 72” in length.

View our measuring guide for more information.

How do I measure for Curtains?

Width (all headings)
Measure the whole width of your pole or track (excluding the finial). If you don’t have one in place yet, measure the width of your window recess and add 30cm. 
Read more.

Drop (pencil & pinch pleat)
Measure the distance from the top of the track or if you have a pole, the bottom of the ornamental ring (the ring on the pole) to 1cm above the floor (2/3cm if you have not yet had carpet fitted but intend to) or 4cm below the window sill. 
Read more.

Drop (eyelet heading)
Measure the distance from the top of the pole to 1cm above the floor (2/3cm if you have not yet had carpet fitted but intend to) or 4cm below the window sill.  With eyelets it is important to ensure that you have at least 3cm clearance above your pole but DO NOT ADD THIS TO THE LENGTH.
Read more.


How do I know what size my bed is?

  • Bunk: 2ft 6inch x 6ft 3inches (76 x 191cm)
  • Single: 3ft x 6ft 3inches (91 x 191cm)
  • Four foot / Small Double/ Three Quarter: 4ft x 6ft 3inch (122 x 191cm)
  • Double:  4ft 6 x 6ft 3inches (135 x 191cm)
  • King: 5ft x 6ft 6inches (153 x 200cm)
  • Super King: 6ft x 6ft 6inches (183 x 200cm)

What is the difference between a duvet and a quilt?

There is no difference between a duvet and a quilt. They are the same thing with a different name.

What is the difference between a duvet cover and a quilt cover?

There is no difference between a duvet cover and a quilt cover. They are the same thing with a different name.

What is Flannelette?

Flannelette is a thick, yet lightweight material that is extremely durable – you can run it through the washer and dryer lots of times before it will show any sign of wear. It is made out of loosely spun cotton and is a breathable fabric.

Flannelette is also known as brushed cotton. The brushing process creates a soft pile on the sheet, which holds the warmth in well and creates that soft, cosy feel! Flannelette sheets are available in a variety of colours and sizes and are a popular choice for baby’s cots. If you are looking for an inexpensive option, flannelette is a good choice.

What is Jersey?

Jersey sheets are super soft and stretchy to give you a comfy night’s sleep. They have fantastic colour fastness and can be machine washed at 40˚C and tumble dried. Jersey is a knit fabric and breathable to make warm summer nights comfortable. It’s a similar texture to a t-shirt and was first manufactured on the Island of Jersey – hence the name!

What is Terry towelling?

Terry fabric has a cotton pile and is most commonly used to make bath towels – so is very soft on your skin. It has an uncut loop and is soft and breathable so ideal for summer. Terry sheets are machine washable and can be used as an additional protector for your mattress

What is Polyester Cotton?

Polyester is a man-made fabric that stays wrinkle free – which is perfect if you don’t like ironing sheets!  It keeps its shape too so can withstand lots of washes and tumble drying whilst maintaining quality. The polyester cotton mix helps keep the natural soft feel and cool qualities of cotton, while bringing the easy care qualities of polyester. The polyester cotton mix also makes them a cost effective option against 100% cotton sheets.

What is Microfibre?

Microfibre is fine strands of polyester. It has the easycare characteristics of polyester while it is softer to touch due to the finer fibres.

Microfibre sheets are lightweight, and ideal for people with allergies, as allergens don’t get trapped in the fibres. This is a man-made fabric with very fine fibres that is easy cleaned.

What is Egyptian Cotton?

Egyptian Cotton is traditionally an extremely high quality fabric. The cotton is grown in humid conditions along the banks of the River Nile, which helps long cotton fibres to grow. It’s these long cotton fibres that make Egyptian Cotton unique, soft and long-lasting.

100% Cotton sheets are a natural product and so are ideal if you want to avoid man-made fabrics. Cotton bed linen is soft and smooth, providing a better quality fabric than a polyester cotton mix. Pure cotton sheets are also much cooler and while they are still very durable they do require more ironing than polyester cotton sheets! Compared to Egyptian Cotton sheets, general cotton sheets have smaller threads but are still soft and durable.

What are the best sheets for Winter?

For a warm, cosy night’s sleeps there’s nothing better than flannelette sheets. Whilst they are thick, they are also very lightweight and their soft pile keeps the warmth well. They cope well with tumble drying too, so are perfect for times when you can’t hang your sheets on the line to dry.

For those who want an alternative to flannelette sheets in winter, jersey sheets are a great soft and cosy alternative.

What are the best sheets for Summer?

Natural fibres are best for summer, as they are the most breathable. 100% cotton, jersey and terry sheets are good choices as they allow air to circulate and will draw moisture away from your skin.


Do I get everything in the picture?

It is always advisable to read the product description to see what an item consists of. Often the image will contain items that are either not available or sold separately.

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